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ITIL

ITIL Foundation Certificate in IT Service Management
ITIL Continual Service Improvement Certificate
ITIL Managing Across the Lifecycle Certificate
ITIL Operational Support and Analysis Certificate
ITIL Planning, Protection and Optimization Certificate
ITIL Release, Control and Validation Certificate
ITIL Service Design Certificate
ITIL Service Operation Certificate
ITIL Service Offerings and Agreements Certificate
ITIL Service Strategy Certificate
ITIL Service Transition Certificate


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are five certification levels within the scheme:
Foundation Level
Practitioner Level
Intermediate Level
Expert Level
Master Level

Foundation Level Exam

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Closed book

Practitioner Level Exam

Multiple choice examination questions
40 questions
28 marks required to pass (out of 40 available) - 70%
135 minutes’ duration
Open book.

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Note:

ITIL® is a registered trade mark of AXELOS Limited

The Swirl logo™ is a trade mark of AXELOS Limited

The ITIL Accredited Examination Institute logo is a trade mark of AXELOS Limited