(In case of a 2 days course the 3 days schedule will be adjusted in 2 days with 9 to 9.5 hours per day where it is expected that the candidate does some pre-read/self-study.)
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
Method of Delivery
Presentation slides with the help of White Board.
The method of delivery is highly interactive and designed to present the information in memorable and manageable segments.
Each delegate/candidate will receive a comprehensive course handout containing all of the course slides and relevant supporting documentation.
Throughout the course, delegate’s understanding of the material will be tested through the use of interactive discussion and mock exam(s).
09:00 Hrs to 17:30 Hrs