ITIL ® INTERMEDIATE LIFECYCLE SERVICE OPERATION
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in ITIL ® Foundation Certificate which shall be presented as documentary evidence to gain admission.
The main target group for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.
Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules. Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
Method of Delivery
Course material will be provided in advance to all interested and eligible candidates if they wish to appear for the Exam immediately after the course.
Presentation slides with the help of White Board.
The method of delivery is highly interactive and designed to present the information in memorable and manageable segments.
Each delegate/candidate will receive a comprehensive course handout containing all of the course slides and relevant supporting documentation.
Throughout the course, delegate’s understanding of the material will be tested through the use of interactive discussion and mock exam(s).
09:00 Hrs to 17:30 Hrs