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EXIN BCS SIAM® Foundation

SUMMARY
EXIN BCS SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges and risks of implementing Service Integration and Management. The exam covers:

Introduction to Service Integration and Management
Service Integration and Management Implementation Roadmap
Service Integration and Management roles and responsibilities
Service Integration and Management practices
Processes to support Service Integration and Management
Service Integration and Management challenges and risks
Service Integration and Management and other practices
TARGET GROUP
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Exam
Duration: 1 hour
Number of questions: 40 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: Nov Level: Foundation
Available languages: English, French, Japanese, German
Requirements: A Service Integration and Management (SIAM®) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

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